Privacy Policy

1. Introduction

Welcome to the uno89 Privacy Policy. This document governs the collection, processing, storage, and disclosure of personal information provided by users of the uno89 online betting platform, accessible at https://uno89.cam. By creating an account and using our services, you consent to the data practices described in this Privacy Policy.

uno89 operates in accordance with international data protection standards, including principles consistent with the General Data Protection Regulation (GDPR) and other applicable privacy laws. We recognize the importance of protecting the personal information of our Indonesian users and are committed to maintaining the highest standards of data security and transparency.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy. If you have any questions or concerns regarding how we handle your personal data, please contact our Data Protection Officer at [email protected].

2. Information We Collect

uno89 collects various types of information to provide you with a secure, personalized, and compliant betting experience. The data we collect falls into the following categories:

2.1. Personal Identification Information

When you register an account with uno89, we collect the following personal identification information:

• Full Legal Name: As it appears on your Indonesian National ID Card (Kartu Tanda Penduduk or KTP).
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Gender: Optional, for demographic purposes and to personalize your experience.
• Nationality and Residency: To confirm eligibility to use our services and comply with geographic restrictions.
• Government-Issued ID Number: Your KTP number for identity verification and anti-fraud purposes.

2.2. Contact Information

We collect contact details to communicate with you regarding your account, transactions, promotions, and support inquiries:

• Email Address: Primary communication channel for account notifications, verification, and customer support.
• Mobile Phone Number: For SMS notifications, two-factor authentication, and urgent account security alerts.
• Residential Address: Including street address, city (Jakarta, Surabaya, Medan, Bandung, etc.), postal code, and province. Required for KYC verification and compliance with anti-money laundering regulations.

2.3. Financial and Payment Information

To process deposits and withdrawals, we collect payment-related information:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, etc.), account number, and account holder name. This information must match your registered name.
• E-Wallet Information: For OVO, DANA, GoPay, ShopeePay, LinkAja, or other supported e-wallets, we collect your registered phone number and account name.
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes.
• Payment Method Verification: We may request copies of bank statements or e-wallet screenshots to verify ownership and prevent fraudulent transactions.

2.4. Identity Verification Documents (KYC)

As required by international Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect identity verification documents:

• Indonesian National ID Card (KTP): Front and back scans or high-quality photographs showing your full name, date of birth, photo, ID number, and issuing authority.
• Proof of Address: Recent utility bills, bank statements, or government correspondence dated within the last three months showing your name and residential address.
• Selfie Verification: A photograph of you holding your KTP next to your face to confirm your identity matches the submitted documents.

2.5. Technical and Usage Data

We automatically collect certain technical information when you access uno89:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• IP Address and Location Data: Your Internet Protocol (IP) address, approximate geographic location (city and region level), and internet service provider. This helps us detect suspicious activity and ensure compliance with geographic restrictions.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies to remember your preferences, maintain login sessions, and analyze site usage patterns.
• Browsing Behavior: Pages visited, time spent on each page, navigation paths, links clicked, search queries, and interactions with site features.
• Betting Activity: Sports and games you bet on, betting patterns, stake amounts, odds selected, win/loss records, and favorite markets.

2.6. Communication Records

We retain records of communications between you and uno89, including:

• Customer Support Interactions: Live chat transcripts, email correspondence, phone call recordings (with notice), and support ticket histories.
• Marketing Preferences: Your consent or opt-out status for promotional emails, SMS notifications, and other marketing communications.
• Feedback and Surveys: Responses to customer satisfaction surveys, product feedback forms, and user experience questionnaires.

3. How We Use Your Information

uno89 uses the information we collect for the following legitimate business purposes:

3.1. Account Management and Service Delivery

• Creating, maintaining, and managing your uno89 account.
• Verifying your identity and age to comply with legal requirements and prevent underage gambling.
• Processing deposits, withdrawals, and other financial transactions securely and accurately.
• Providing access to sports betting, casino games, and other services offered by uno89.
• Maintaining accurate transaction records and account histories.

3.2. Security and Fraud Prevention

• Detecting and preventing fraudulent activity, identity theft, money laundering, and other illegal activities.
• Monitoring betting patterns to identify suspicious behavior, collusion, or bonus abuse.
• Conducting security checks and risk assessments on high-value transactions.
• Protecting uno89 systems and infrastructure from cyber attacks, unauthorized access, and technical vulnerabilities.

3.3. Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Meeting obligations under international gaming licenses and regulatory authorities.
• Responding to lawful requests from government agencies, law enforcement, or courts.
• Maintaining records for audit purposes as required by licensing jurisdictions.

3.4. Customer Support and Communication

• Responding to inquiries, complaints, and support requests via live chat, email, or phone.
• Sending account notifications, transaction confirmations, security alerts, and password reset instructions.
• Providing updates on account status, withdrawal processing times, and KYC verification progress.
• Informing you of changes to our Terms & Conditions, Privacy Policy, or services.

3.5. Marketing and Promotions (With Consent)

• Sending promotional offers, bonus announcements, and special event notifications if you have opted in to marketing communications.
• Personalizing promotional content based on your betting preferences and activity history.
• Conducting market research, surveys, and feedback collection to improve our services.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or adjusting your preferences in your account settings. Opting out will not affect essential service communications such as transaction confirmations or security alerts.

3.6. Service Improvement and Analytics

• Analyzing user behavior and site usage patterns to improve website functionality, navigation, and user experience.
• Identifying popular betting markets, game preferences, and peak usage times to optimize our offerings.
• Testing new features, conducting A/B testing, and developing innovative services.
• Troubleshooting technical issues, debugging software errors, and maintaining platform stability.

4. How We Protect Your Information

uno89 employs industry-leading security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

4.1. Encryption and Secure Transmission

• SSL/TLS Encryption: All data transmitted between your device and uno89 servers is protected by 256-bit Secure Socket Layer (SSL) encryption, the same standard used by major financial institutions worldwide.
• Encrypted Data Storage: Sensitive personal information, including ID documents and financial records, is encrypted at rest using advanced encryption algorithms.
• Secure Payment Processing: Financial transactions are processed through PCI DSS-compliant payment gateways that adhere to strict international security standards.

4.2. Access Controls and Authentication

• Password Security: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Two-Factor Authentication (2FA): Available as an optional security enhancement for account login and sensitive transactions.
• Role-Based Access Control: Internal access to user data is restricted to authorized personnel only, based on job function and necessity.

4.3. Infrastructure and Network Security

• Firewall Protection: Multi-layered firewall systems protect uno89 servers from external threats and unauthorized intrusion attempts.
• Intrusion Detection Systems (IDS): Real-time monitoring of network traffic to detect and respond to suspicious activity.
• Regular Security Audits: Independent third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• DDoS Protection: Distributed Denial of Service (DDoS) mitigation systems ensure platform availability during attack attempts.

4.4. Data Retention and Disposal

• Retention Period: Personal data is retained for as long as your account is active and for a period thereafter as required by legal obligations, regulatory requirements, and dispute resolution purposes (typically 5-7 years).
• Secure Deletion: When data is no longer required, it is securely deleted or anonymized to prevent recovery or reconstruction.

5. Sharing Your Information

uno89 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

5.1. Service Providers and Business Partners

We engage trusted third-party service providers to support our operations, including:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: To conduct KYC checks and validate identity documents.
• Cloud Hosting Providers: For secure data storage and platform infrastructure.
• Customer Support Tools: Live chat software, email management systems, and helpdesk platforms.
• Analytics Providers: To analyze website traffic, user behavior, and performance metrics.

All third-party service providers are contractually obligated to handle your data securely, use it only for specified purposes, and comply with applicable data protection laws.

5.2. Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulatory bodies, or courts when:

• Required by law, court order, subpoena, or legal process.
• Necessary to investigate suspected fraud, money laundering, or illegal activity.
• Requested by licensing authorities as part of regulatory compliance audits.
• Required to protect the rights, property, or safety of uno89, our users, or the public.

5.3. Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy. You will be notified of any such change via email or prominent notice on our website.

6. Your Privacy Rights

As a uno89 user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data by updating your account profile or contacting customer support.
• Right to Erasure: You may request deletion of your account and associated data, subject to legal retention requirements and pending transactions.
• Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to certain processing activities, such as direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

uno89 uses cookies and similar technologies to enhance your browsing experience, maintain login sessions, remember preferences, and analyze site usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site functionalities, such as staying logged in or saving preferences.

8. Changes to This Privacy Policy

uno89 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of uno89 services after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how uno89 handles your personal data, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 on the uno89 website